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Operations Coordinator: Bilingual Customer Support

Attention! This job posting is 10 days old and might be already filled.
Location Front/John
Date Posted February 6, 2020
Category Retail/Sales/Customer Service
Job Type Full-Time
Job Number 53070


As Operations Coordinator, you will support testing applicants, both French and English speaking, at every touch point they have with the company's assessment (testing) tool.

You will make a meaningful impact on applicants by assisting them before, during, and after their test to ensure a positive testing experience.

You will act as the face of the company for users as well as be their voice within the office to help drive continuous improvement.

You will be the expert for technical support and troubleshooting for test issues, and be a big part of the improvement and growth initiatives in all areas associated with Applicant Support (i.e. test operations and automation, security and proctoring, applicant communication, etc.).

If you thrive in a fast-paced environment and possess the autonomy to make decisions, the humility to take chances and make mistakes, and the drive to continuously test and refine - then this is the place for you!

Skills & Qualifications:

Bilingual speaking (French & English) is a must
Flexible schedule and ability to adapt
Able to think rationally, prioritize tasks, and clearly articulate a plan under pressure
Experience working in a fast-paced start-up to scale-up environment
Knowledge and experience of the French-Canadian culture

Creative problem solver
Great written and oral communication skills
Ability to thrive in fast-paced environments and prefers change over status-quo
Interested in being part of an amazing, caring team, and wants to build a sustainable, high growth business
Considerate with a professional, positive attitude and a sense of humility

Salary: ~$60K

The Perks:

Free snacks, drinks, and coffee in our office
Bi-weekly team lunches
$3,000 annual personal and professional development budget
Generous self-directed vacation policy
Comprehensive health, dental and life insurance coverage
RRSP Matching Program
Extended Parental leave coverage
Team building and social events

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