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Customer Success Manager

Attention! This job posting is 10 days old and might be already filled.
Location Front/John
Date Posted February 6, 2020
Category Retail/Sales/Customer Service
Job Type Full-Time
Job Number 53072

Description

We are looking for someone to own the relationship with our partnering universities and colleges from the moment they sign on. You are a humble team player who can build lasting relationships with multiple individuals at our partnering universities. You are proactive in assessing needs and excited to help analyze where we can improve our processes, the value we provide to our partners, and our product as a whole.

You will be one of eight members of the Customer Success team but will have the opportunity to work with the entire team - the sales team during handoff, the operations team to plan for test dates, and the product and tech teams to plan and implement improvements to the web application and the research team on collaborative research projects with partners.

You thrive in a startup environment, with autonomy to make decisions, run experiments, and continuously test and refine.

What Will Help You in Your Role:

2+ years experience in customer success or account management, preferably with SaaS
Comfortable speaking with heads of universities and programs
Able to anticipate a customer’s needs and offer innovative solutions
Willing to go above and beyond for your clients
Bonus: Bilingual would be an asset

Salary:
55K Base + 10K Commissions/Success Bonus

The Perks:
Free snacks, drinks, and coffee in our office
Bi-weekly team lunches
$3,000 annual personal and professional development budget
Generous self-directed vacation policy
Comprehensive health, dental and life insurance coverage
RRSP Matching Program
Extended Parental leave coverage
Team building and social events

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