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Job Title Customer Service Associate Call Centre
Location Yonge and Eglinton
Date Posted June 16, 2020
Category Retail/Sales/Customer Service
Job Type Full-Time
Job Number J20050

Description

 Answer customers' questions and solve their problems at first contact


 Establish good relationships with clients by showing empathy and sensitivity, asking them relevant probing questions and making sure they understand their problem.


 Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved


 Forward issues requiring further assistance to the appropriate internal responder and follow up on a timely basis to ensure the problem has been resolved


 Provide immediate support for emergencies


 Participate regularly in training on products and services, customer service, general and operational policies and corporate initiatives, in order to maintain a good knowledge of all products and services


 Concisely document all problems and their resolution in the customer relationship software tool


 Strive to meet and exceed monthly performance goals


 


Education / Experience Requirements:


 Previous experience in a technical support call center environment, valuable


 Proficient with MS Office Suite (Word, Outlook, Excel, etc.)


FT                   37.5 Hours/week.


Start Date       July 6, 2020


Shifts              Shifts Fixed (not rotating)


Training         2 Weeks Paid 11 am to 7 pm

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