|Job Title||Customer Service Associate Call Centre|
|Location||Yonge and Eglinton|
|Date Posted||June 16, 2020|
Answer customers' questions and solve their problems at first contact
Establish good relationships with clients by showing empathy and sensitivity, asking them relevant probing questions and making sure they understand their problem.
Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved
Forward issues requiring further assistance to the appropriate internal responder and follow up on a timely basis to ensure the problem has been resolved
Provide immediate support for emergencies
Participate regularly in training on products and services, customer service, general and operational policies and corporate initiatives, in order to maintain a good knowledge of all products and services
Concisely document all problems and their resolution in the customer relationship software tool
Strive to meet and exceed monthly performance goals
Education / Experience Requirements:
Previous experience in a technical support call center environment, valuable
Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
FT 37.5 Hours/week.
Start Date July 6, 2020
Shifts Shifts Fixed (not rotating)
Training 2 Weeks Paid 11 am to 7 pm
* Only currently registered YES clients can apply online.