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Job Title Customer Service Associate Call Centre
Location Yonge and Eglinton
Date Posted June 16, 2020
Category Retail/Sales/Customer Service
Job Type Full-Time
Job Number J20050


 Answer customers' questions and solve their problems at first contact

 Establish good relationships with clients by showing empathy and sensitivity, asking them relevant probing questions and making sure they understand their problem.

 Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved

 Forward issues requiring further assistance to the appropriate internal responder and follow up on a timely basis to ensure the problem has been resolved

 Provide immediate support for emergencies

 Participate regularly in training on products and services, customer service, general and operational policies and corporate initiatives, in order to maintain a good knowledge of all products and services

 Concisely document all problems and their resolution in the customer relationship software tool

 Strive to meet and exceed monthly performance goals


Education / Experience Requirements:

 Previous experience in a technical support call center environment, valuable

 Proficient with MS Office Suite (Word, Outlook, Excel, etc.)

FT                   37.5 Hours/week.

Start Date       July 6, 2020

Shifts              Shifts Fixed (not rotating)

Training         2 Weeks Paid 11 am to 7 pm

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