Service Advisor

Published
November 24, 2021
Location
2950 Argentia Road
Job Type
Job Number
63072

Description

Description of Position

Parts Advisor: $17/hr

40hrs/week M-F with some Saturday’s

Start ASAP at Meadowvale Toyota 2950 Argentia Rd, Mississauga

Develops and Maintains Strong Relationships with Customers:

  • Greet customers on the phone or in the Dealership promptly and in a courteous manner.
  • Address customer questions/needs promptly and professionally.
  • Deals with customer concerns as a first priority.
  • Provide customers with personalized service.
  • Handle customer complaints and ensures high customer satisfaction standards.

Parts Experience

  • Identify parts needs of customer vehicle based upon historical and customer driven data.
  • Asks appropriate questions to ensure the parts requirements are diagnosed correctly.
  • Provide repair and maintenance recommendations to the customer where appropriate.
  • Advise customers of estimated costs and delivery/ arrival time of parts ( as required).
  • Handle phone inquiries and return phone messages promptly.
  • Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance, as appropriate.
  • Can lift in excess of 50 lbs, repeatedly throughout a shift
  • Maintains required data for parts inventory, shipments and deliveries.

Be detailed oriented

  • Actively maintain the cleanliness of personal and team workspaces.
  • Maintain a high level of grooming, hygiene and professional appearance.
  • Ensure all documentation/paperwork is completed in an accurate and timely manner.
  • Keep parts department forms, menus and pricing guides up to date.
  • Ensure parts are labelled, inventoried and assigned correctly.
  • Ensures all customer and inventory documents are completed accurately and expediently.

Commit to the Dealership Brand

  • Stay up-to-date on all dealership training requirements.
  • Understand and sell in-dealership manufacturer promotions.
  • Be knowledgeable about new items, specials and updates.
  • Be a champion for delivering excellent customer service at all times.
  • Actively promote and develop new business.

Develop and maintain full knowledge about the Industry

  • Keep up to date with products, accessories, prices, and key features of major competitors.

Skills & Qualifications

  • Excellent interpersonal skills with an upbeat and engaging attitude.

  • Customer relationship skills including listening and the ability to communicate effectively.

  • Excellent verbal communication and writing skills.

  • Problem solving and critical thinking skills.

  • Solid computer skills.

  • Good math skills.

  • Organized and pays attention to detail.

  • Flexible and open to change; take on special tasks as needed.

  • Conscientious.

  • Ability to negotiate win-win scenario’s for the customer.

  • Results oriented and accountable.

  • Ability to work independently or within a team.

  • Able to demonstrate quality service and high-volume success.

  • Adaptable to work evening and weekend shifts as scheduled.

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