Parts Advisor
Description
Description of Position
Parts Advisor: $17/hr
40hrs/week M-F with some Saturday’s
Start ASAP at Meadowvale Toyota 2950 Argentia Rd, Mississauga
Develops and Maintains Strong Relationships with Customers:
- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Deals with customer concerns as a first priority.
- Provide customers with personalized service.
- Handle customer complaints and ensures high customer satisfaction standards.
Parts Experience
- Identify parts needs of customer vehicle based upon historical and customer driven data.
- Asks appropriate questions to ensure the parts requirements are diagnosed correctly.
- Provide repair and maintenance recommendations to the customer where appropriate.
- Advise customers of estimated costs and delivery/ arrival time of parts ( as required).
- Handle phone inquiries and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance, as appropriate.
- Can lift in excess of 50 lbs, repeatedly throughout a shift
- Maintains required data for parts inventory, shipments and deliveries.
Be detailed oriented
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep parts department forms, menus and pricing guides up to date.
- Ensure parts are labelled, inventoried and assigned correctly.
- Ensures all customer and inventory documents are completed accurately and expediently.
Commit to the Dealership Brand
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer promotions.
- Be knowledgeable about new items, specials and updates.
- Be a champion for delivering excellent customer service at all times.
- Actively promote and develop new business.
Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices, and key features of major competitors.
Skills & Qualifications
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Excellent interpersonal skills with an upbeat and engaging attitude.
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Customer relationship skills including listening and the ability to communicate effectively.
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Excellent verbal communication and writing skills.
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Problem solving and critical thinking skills.
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Solid computer skills.
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Good math skills.
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Organized and pays attention to detail.
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Flexible and open to change; take on special tasks as needed.
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Conscientious.
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Ability to negotiate win-win scenario’s for the customer.
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Results oriented and accountable.
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Ability to work independently or within a team.
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Able to demonstrate quality service and high-volume success.
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Adaptable to work evening and weekend shifts as scheduled.