Parts Advisor

Description of Position

Parts Advisor: $17/hr

40hrs/week M-F with some Saturday’s

Start ASAP at Meadowvale Toyota 2950 Argentia Rd, Mississauga

Develops and Maintains Strong Relationships with Customers:

• Greet customers on the phone or in the Dealership promptly and in a courteous manner.
• Address customer questions/needs promptly and professionally.
• Deals with customer concerns as a first priority.
• Provide customers with personalized service.
• Handle customer complaints and ensures high customer satisfaction standards.

Parts Experience

• Identify parts needs of customer vehicle based upon historical and customer driven data.
• Asks appropriate questions to ensure the parts requirements are diagnosed correctly.
• Provide repair and maintenance recommendations to the customer where appropriate.
• Advise customers of estimated costs and delivery/ arrival time of parts ( as required).
• Handle phone inquiries and return phone messages promptly.
• Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance, as appropriate.
• Can lift in excess of 50 lbs, repeatedly throughout a shift
• Maintains required data for parts inventory, shipments and deliveries.

Be detailed oriented

• Actively maintain the cleanliness of personal and team workspaces.
• Maintain a high level of grooming, hygiene and professional appearance.
• Ensure all documentation/paperwork is completed in an accurate and timely manner.
• Keep parts department forms, menus and pricing guides up to date.
• Ensure parts are labelled, inventoried and assigned correctly.
• Ensures all customer and inventory documents are completed accurately and expediently.

Commit to the Dealership Brand

• Stay up-to-date on all dealership training requirements.
• Understand and sell in-dealership manufacturer promotions.
• Be knowledgeable about new items, specials and updates.
• Be a champion for delivering excellent customer service at all times.
• Actively promote and develop new business.

Develop and maintain full knowledge about the Industry

• Keep up to date with products, accessories, prices, and key features of major competitors.

Skills & Qualifications

• Excellent interpersonal skills with an upbeat and engaging attitude.

• Customer relationship skills including listening and the ability to communicate effectively.

• Excellent verbal communication and writing skills.

• Problem solving and critical thinking skills.

• Solid computer skills.

• Good math skills.

• Organized and pays attention to detail.

• Flexible and open to change; take on special tasks as needed.

• Conscientious.

• Ability to negotiate win-win scenario’s for the customer.

• Results oriented and accountable.

• Ability to work independently or within a team.

• Able to demonstrate quality service and high-volume success.

• Adaptable to work evening and weekend shifts as scheduled.