Who We Are

At the heart of YES is an amazing group of professionals, leaders and visionaries committed to making a real difference to Canada’s youth.

Customer Service Charter

We will provide the highest standard of service to our customers – clients, employers and community organizations. This Charter sets the standards of service that you can expect from us and how you can help us achieve our goal.

Accessibility

• YES is committed to an environment free from discrimination and harassment for all customers and staff.
• YES is an equal opportunity employment service, ensuring that all persons are treated with respect and dignity.
• YES is committed to a safe environment for all customers and employees. Physical violence or abuse of any kind will not be tolerated.

Quality Of Service

• We provide highest quality service in our support of clients to obtain positive employment results.
• We ensure that all discussions and information are treated as confidential.
• We put your needs and interests first, being courteous and helpful, treating all individuals fairly.
• We continually monitor and evaluate our services to respond to our customer needs.

Professionalism

• YES has human resource policies and practices to ensure that all staff are trained, qualified professionals.
• YES ensures that all employees adhere to the Ethical Standards set by the Ontario Alliance of Career Development Practitioners.

Communication

• We encourage all clients to provide feedback in order to improve our services.
• We will ensure that our services are responsive and pro-active by responding to your feedback, by researching client needs and developing our services in consultation with all stakeholders.
• In the event of a complaint associated with our services, all customers are encouraged to speak to the manager (416) 504-5516 or use the suggestion box located at reception. Your comments are important to us, we will respond to written comments within ten business days.